Refund policy
At Kiddos Mall, we strive to ensure that you and your little ones love our products! If you are not entirely satisfied with your purchase, we are here to help.
1. Payment Terms
Prepaid Orders Only: We operate on a 100% prepaid model. All orders must be paid in full at checkout via UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, or Net Banking.
No Cash on Delivery (COD): We currently do not offer Cash on Delivery (COD).
2. Shipping & Delivery (India Post)
All orders are dispatched through India Post (Speed Post / Registered Parcel).
Delivery typically takes 5 to 9 business days depending on your location.
Once shipped, a tracking number will be provided so you can track your shipment directly on the official India Post tracking portal.
3. Return & Exchange Eligibility
We offer a 7-day Return and Exchange Policy from the date of delivery.
To be eligible for a return or exchange:
The item must be unused, unwashed, unworn, and in the same condition that you received it.
The item must be in its original packaging with all tags intact.
Hygiene Exception: Due to hygiene standards for baby items (such as cloth diapers and active learning materials), products that show any signs of use, washing, or wear cannot be returned or exchanged.
4. Damaged or Wrong Products Received
If you receive a damaged, defective, or incorrect product:
Please inform us within 48 hours of receiving the parcel.
An unboxing video or clear photo showing the issue and the outer India Post packaging is mandatory for processing a replacement or full refund.
5. How to Request a Return / Exchange
To initiate a return or exchange:
1. Contact our customer support team via Email with your Order ID and reason for return.
Email Support: kiddos.support@gmail.com
Instagram: kiddos mall
2. Once approved, our team will provide instructions on how to send the item back to us via India Post or reverse pickup.
6. Refund Process
Inspection: Once your returned product is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund.
Refund Credit: Approved refunds will be credited back to your original payment method (UPI, Card, or Net Banking) within 5–7 business days.
7. Order Cancellation
You can cancel your order anytime before it has been dispatched.
Once the order is handed over to India Post, it cannot be canceled.
8. Contact Us
For any questions regarding our Return and Refund Policy, please reach out to us:
Brand Name: Kiddos Mall
Website: https://kiddosmall.co.in
Customer Support Email: kiddos.support@gmail.com
Instagram: kiddos mall